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Relationship Managers
Relationship Managers are directly responsible for looking after a set of accounts that are in arrears. They carry out the collections role with a degree of personal responsibility and autonomy, allowing them to ensure that all our customers receive excellent customer service during the lifetime of their loan. They work hard to build a thorough understanding and an individual relationship with our customers. That’s why we call them Relationship Managers.
Case managers
Case Managers take complete control of our customers journey from new application to funding. They are responsible for ensuring that all administration is accurate, documentation is compliant and that the right questions have been asked to ensure that affordability and sustainability have been correctly assessed. They act as a point of contact for new customers, offering great customer service.
Underwriters
Our lending decisions are made by people not computers, so our Underwriters build up a rapport with potential customers, exploring their needs and circumstances in depth. They follow a detailed income and expenditure, effectively questioning to fully assess affordability. They put our customers best interests at the heart of what they do, working with potential customers to identify the most appropriate product for their circumstances.
“One of the key benefits of Evolution is they are keen to promote within, which has benefited me in my career, on the back on this I have adopted the companies ethos developing others in my own team in order for them to progress in their career”
- Claire Team Manager
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Members of the The Finance & Leasing Association
We are a member of the FLA (Finance and Leasing Association) and subscribe to its lending code.Socialise
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