36.48% APRC Typical Variable

Typical Example: Loan Amount: £5,000, Loan Term: 72 Months, Monthly Repayments: £155.33, Total Amount Repayable: £11,183.76. This example includes a fee of £900 (18%). Read about our Rates and Fees.

Maximum APRC:  98.67%. Max rate figure is based on loan amount applied for, loan term and personal circumstances of applicant. Repayment periods: Secured loans: minimum 1 year – maximum 15 years.  We do not offer loans which require full repayment within 60 days or less.

THINK CAREFULLY BEFORE SECURING DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR ANY OTHER LOAN SECURED AGAINST IT.
IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING, YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.
General Enquiries 0161 814 9158   New Applications 0161 814 9291
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Complaints Policy

Home > Legal > Complaints Policy

Evolution Money are committed to providing you with a first-class service and effectively delivering the products and services you need. Your views are important to us and your feedback is key to improving the products and services we offer.

If for any reason you are not entirely satisfied with any aspect of our service, please let us know as soon as possible. We’ll investigate the situation and where necessary, set about putting things right as quickly as possible. Sometimes it may take a little longer to resolve matters – if this is the case, we will keep you updated on our progress throughout.

If we are unable to resolve your complaint within 3 days of receiving it, we will acknowledge the complaint in writing within 5 working days of receipt and inform you who is dealing with it.

We aim to resolve all complaints satisfactorily within 4 weeks of receipt, and we will provide you with a full written response within 4 weeks of receipt of your complaint; although where more detailed investigation is required the process may take longer. You will be kept informed of the time scale that will be required for us to investigate your complaint.

Our intended maximum response period for our final written response is 8 weeks from receipt of your original complaint. However, if we have been unable to complete our investigation within 8 weeks of receipt we will provide you with a further update at that time.

So we can investigate your complaint thoroughly please include:

  • Your name, contact details and agreement number
  • What your complaint is?
  • If you have the dates and names of the people who you spoke to
  • How you would like us resolve the issue?

Please send details of your complaint to: complaints@evolutionmoney.co.uk
or write to us at: Evolution Money Ltd, 9 Portland Street, Manchester, M1 3BE

Alternatively you can call us on 0800 840 0243, or if you are calling from a mobile 0161 814 9283.

We’re here to resolve your problem, and we endeavour to do everything we can to make sure our customers get the best possible service. However, where you are not satisfied with our final response or eight weeks have passed since you first raised your complaint you have the right to refer your complaint to the Financial Ombudsman Service. You have six months from the date of our final response to refer your complaint to them.

Website: www.financial-ombudsman.org.uk
Phone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Write: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

We are also a member of the Finance and Leasing Association (the “FLA”) which is the main representative organisation covering consumer credit in the UK. As a member, we comply with the FLA Lending Code (“the Code”), details of which can be found at www.lendingcode.org.uk. If you are not satisfied that we have complied with the Code, you may refer the matter to the FLA’s Conciliation and Arbitration Scheme.

Finance & Leasing Association, 2nd Floor, Imperial House, 15-19 Kingsway, London, WC2B 6UN. Telephone: 0207 836 6511. Website: www.fla.org.uk.  Email:  info@fla.org.uk

Warning: Late payment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

How our customers rate us

We’re proud of the high standard of our customer service and believe that each of our customers should be treated as an individual.
Evolution Money 90 out of 100, based on 357 ratings. 357 user reviews. Read our reviews

Members of the The Finance & Leasing Association

FLA logoThe Finance & Leasing Association is the leading trade body for the motor finance, asset finance and consumer credit industries in the UK.

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Our Address

Evolution Money,
9 Portland Street,
Manchester,
M1 3BE


Registered Company Number: 06987852

Contact by Phone

General Enquiries:
0161 814 9158

Complaints:
0161 814 9165

Contact by Email

Evolution Money Limited is a licensed credit broker and service provider to Evolution Lending Limited. If your application doesn’t meet the underwriting requirements of Evolution Lending Limited we may pass your information to other lenders and brokers. Evolution Money Limited is a company registered in England & Wales, registration number 06987852 and registered at 8 St John Street, Manchester, M3 4DU. Authorised and regulated by the Financial Conduct Authority, firm reference number 708324.

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